Terms & Conditions

Terms & Conditions

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

Cooling-off Period: The period during which the consumer may exercise the right of withdrawal.
Consumer: A natural person who does not act in the course of a business or profession and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Ongoing Transaction: A distance contract relating to a series of products and/or services, where delivery and/or purchase obligations are spread over time.
Durable Medium: Any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that enables future access and unchanged reproduction.
Right of Withdrawal: The consumer’s right to cancel the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.
Distance Contract: A contract concluded within an organized system for distance sales, using one or more means of distance communication exclusively.
Means of Distance Communication: Any means used to conclude a contract without the consumer and entrepreneur being physically present together.
Terms & Conditions: These Terms & Conditions of the entrepreneur.

Article 2 – Applicability

These Terms & Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, it will be stated where the Terms & Conditions can be reviewed and that they will be provided free of charge upon request.

If the contract is concluded electronically, the Terms & Conditions may be made available digitally in a manner that allows the consumer to store them on a durable medium.

If additional product- or service-specific conditions apply, the consumer may rely on the provision that is most favorable to them in case of conflict.

If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions remain fully effective.

Situations not covered by these Terms & Conditions shall be interpreted in accordance with their spirit and intent.

Article 3 – The Offer

If an offer has a limited validity period or conditions, this will be clearly stated.

All offers are non-binding and subject to change.

Product descriptions are accurate and detailed to allow proper evaluation. Images are indicative and may differ slightly from the actual product, including color variations.

Obvious errors or mistakes do not bind the entrepreneur.

Each offer clearly states:

  • The price (excluding import duties, customs fees, and import taxes)

  • Shipping costs, if applicable

  • Payment, delivery, and fulfillment methods

  • Whether the right of withdrawal applies

  • The contract formation process

  • Accepted languages

  • Available sizes, colors, and materials (if applicable)

Article 4 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

Electronic orders are confirmed via email.

The entrepreneur may refuse an order if there are valid reasons related to payment ability or availability.

All agreements are subject to product availability.

Article 5 – Right of Withdrawal

Consumers may cancel their purchase within 14 days of receiving the product, without providing a reason.

Products must be returned unused, in original condition, and with all accessories and packaging where reasonably possible.

The consumer must notify the entrepreneur in writing (email) within 14 days and return the product within the following 14 days.

Failure to comply with these timelines finalizes the purchase.

Article 6 – Costs in Case of Withdrawal

Return shipping costs are the responsibility of the consumer.

Refunds will be processed within 14 days after receipt of the returned item or valid proof of return.

Article 7 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to:

  • Custom-made or personalized products

  • Hygienic products with broken seals

  • Perishable goods

  • Products affected by financial market fluctuations

  • Opened audio/video recordings or software

Article 8 – Prices

Prices remain unchanged during the stated offer period, except for changes in taxes or legal regulations.

Products are shipped from outside the European Union. Import duties, customs fees, and local taxes may apply and are the responsibility of the customer.

The entrepreneur is not liable for typographical pricing errors.

Article 9 – Identity of the Entrepreneur

Business Name: Nørgaard & Harper LLC.
Business Address:
215 Mercer Street
Floor 3
New York, NY 10012
United States
Email: support@norgaard-harper.com
Chamber of Commerce Number: 72803908
VAT / Tax ID: NL002259326B55

Article 10 – Product Conformity & Warranty

Products comply with the agreement and applicable legal standards.

Manufacturer warranties do not limit consumer statutory rights.

Defects must be reported within 14 days of delivery.

Warranty does not apply to misuse, unauthorized repairs, or improper handling.

Article 11 – Delivery & Fulfillment

Orders are processed with due care and shipped to the address provided by the consumer.

Delivery is completed within 30 days unless otherwise agreed.

If delivery is delayed or impossible, the consumer may cancel the order and receive a refund.

Risk of loss transfers upon delivery.

Article 12 – Subscription & Ongoing Agreements

Consumers may cancel ongoing agreements at any time with a maximum notice period of one month.

Automatic renewals for fixed-term agreements are not permitted unless explicitly stated.

Article 13 – Payment

Payments must be completed within 7 business days unless otherwise stated.

Consumers must report incorrect payment information immediately.

Reasonable collection costs may be charged in case of non-payment.

Article 14 – Complaints

Complaints must be submitted in writing within 7 days of discovery.

Responses will be provided within 14 days.

Unresolved complaints may result in a dispute subject to applicable law.

Article 15 – Governing Law

These Terms & Conditions are governed exclusively by Dutch law, regardless of the consumer’s place of residence.

Article 16 – CESOP (EU Payment Reporting)

Due to EU regulations effective from 2024, payment service providers may report transaction data to the Central Electronic System of Payment Information (CESOP).