Frequently Asked Questions (FAQ)

What is the delivery time for my order?

When you place an order with Nørgaard & Harper, delivery may take a bit longer than you might be used to. This is because our products are shipped directly from our suppliers. By doing so, we significantly reduce storage and logistics costs, allowing us to offer our products at competitive prices.

The average delivery time is 5 to 12 business days (Monday–Friday, excluding public holidays).

What should I do if I haven’t received my order yet?

Due to high demand, your order may occasionally arrive later than expected. We appreciate your patience.

If the estimated delivery time has passed and you still haven’t received your order, please contact us at support@norgaard-harper.com. Our team will be happy to look into the status of your package for you.

I want to exchange or return my order. How do I do this?

To initiate a return, simply contact our customer support team at support@norgaard-harper.com.

Please include the following information in your email:

  • Your full name

  • Your order number (e.g. #NH0000, as shown in your confirmation email)

  • The reason for the return

We will then provide you with the return address and confirm your return request. Once confirmed, you may send the product back using a carrier of your choice.

What are the return costs?

Return shipping costs are the customer’s responsibility. The exact cost depends on the shipping carrier you choose. Please consult the carrier’s website for current rates.

What are the conditions for returning my product(s)?

We offer a 14-day return period, starting from the day you receive your order.

A product can only be returned if:

  • The return period has not expired

  • The product is in its original packaging with all labels attached

  • The product has not been used or worn

Which payment methods can I use?

We accept the following secure payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

If you are unsure whether your payment method is accepted, please proceed to the checkout page to view all available options.

All payments are processed through secure and trusted payment systems and are 100% safe.

What if I didn’t receive an order confirmation email?

That shouldn’t happen. Please email us at support@norgaard-harper.com with your full name and email address, and we’ll assist you as soon as possible.

Can I cancel my order?

Would you like to cancel your order for any reason? Please contact us as soon as possible at support@norgaard-harper.com.

Be sure to include:

  • Your full name

  • Your order number (e.g. #NH0000)

  • The reason for cancellation

We’ll do our best to assist you promptly.